How to Fix the 224003 Video Error in Google Chrome and Edge
Error 224003 is an issue that can occur when users try to watch videos in browsers like Edge or Google Chrome. Those users see an error 224003 message when they try to watch videos on websites like YouTube. The error code 224003 message says, “This video file cannot be played.”
That error message pretty much says it all. You can’t watch any videos in your browser for which error 224003 occurs. It’s quite a common issue that can arise in various browsers. This is how you can fix error 224003 in Google Chrome and Microsoft Edge.
1. Clear Cache and Cookie Browsing Data
The accumulation of cache and cookie data can impact browser performance and lead to error 224003. So, try clearing such browser data in Google Chrome and Edge as follows:
Google Chrome
Microsoft Edge
2. Disable All Browser Extensions
Conflicting extensions can cause error 224003 by blocking video playback. Ad-blockers are among the most likely add-ons to cause issues in that respect.
If you’ve got many extensions installed within Chrome or Edge, try disabling them all to see if that makes a difference. Ourguide to disabling browser extensionstells you how to turn off add-ons in Chrome and Edge.
3. Update Chrome or Edge
If you’re utilizing an old Chrome or Edge version, your browser might lack some of the required media features for a video format. Thus, an outdated browser can cause many video playback issues. So, make sure you’re utilizing the latest stable version of Edge and Chrome.
Thisguide to updating Chrome, Edge, and Firefoxincludes instructions for how to update those browsers without reinstalling.
4. Disable Hardware Acceleration
A few users have confirmed disabling hardware acceleration fixes error 224003. Hardware acceleration is a feature supposed to improve web browsing. However, it seems that feature can also seemingly interfere with videos playing, causing error 224003 to occur. These are the steps for disabling hardware acceleration in Chrome and Firefox:
5. Temporarily Disable Your Firewall
Windows has a firewall that filters network traffic on your PC. That firewall might have some rules set that are causing error 224003 within your browser. So, trytemporarily disabling Windows Defender Firewallbefore opening your web browser and playing a video to see if that fixes the issue. Other operating systems have similar offerings, so make sure you check for your device.
Many third-party security apps also incorporate firewalls. If you’ve installed third-party antivirus software, one of its firewall rules might be causing this video playback issue. So, select to disable a firewall in third-party antivirus software as well.
6. Turn off Proxy Server
Proxy servers can generate connectivity issues in browsers for video content, particularly for online streaming services. So, check if a proxy server is enabled on your PC and disable it if there is. Thisarticle about disabling proxy settingsincludes instructions for how you can do that on Windows 11/10 PCs.
7. Disable Internet Protocol Version 6
Disabling the IPv6 protocol is a resolution confirmed to work by some users who’ve fixed error 224003. It’s not especially important to have that protocol enabled in Windows 11/10, which can also generate network-related issues. This is how you’re able to disable Internet Protocol version 6 in Windows 11/10:
you could turn this off on other platforms as well, so make sure you check the relevant steps for your operating system.
8. Reset Your Browser
Both Chrome and Edge have reset options you can select to restore those browsers to settings. Applying this potential resolution will also disable browser extensions and clear temporary data. You can reset Google Chrome and Edge like this:
9. Reinstall Chrome or Edge
If error 224003 persists after applying all the above potential fixes, there could be a deeper issue that only reinstalling Chrome or Edge will address. Reinstalling your browser will update it, remove all extensions, and eradicate browsing data. That will also refresh the browser’s files and restore the software to a default installation state.
You can uninstall Chrome via Programs and Features or Settings as outlined in thisguide to removing software in Windows. Then open theGoogle Chromedownload page and clickDownloadthere. Double-click on the ChromeSetup.exe file in whatever folder includes it and reinstall the software with its setup wizard.
On Windows, you may’t uninstall the pre-installed Edge browser, the same as Chrome. Ourhow-to uninstall Edge guidetells you how to remove that browser with Command Prompt or PowerShell. Then clickGet in Store app>Open Microsoft Storeon Edge’sMS Store pageand selectInstallto reinstall that browser.
Watch Online Videos in Chrome and Edge Again
The potential resolutions covered above are among the most widely confirmed to resolve error 224003 by users. So, you’ll probably be able to enjoy all video content in Chrome and Edge again after applying those fixes.
You can also enhance video playback quality by updating your GPU’s graphics driver, getting a faster internet connection, and closing bandwidth-hogging background apps.
Are you having video playback issues on your PC? Solve choppy video with these troubleshooting steps and tips.
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