Waiting in line to get a ticket for a concert or sports event is seldom a pleasant experience. In contrast, buying a ticket online usually doesn’t take more than a few minutes.
One of the most popular ticket marketplaces today is called SeatGeek, but is it as reliable as it appears to be? Is SeatGeek a legit, safe, and trustworthy ticket seller? Let’s find out.
Is SeatGeek Legit?
SeatGeek was founded in 2009 by tech entrepreneurs Russell D’Souza and Jack Groetzinger. The company’s growth accelerated in 2011, when it received funding from actor Ashton Kutcher and talent manager Guy Oseary. It has expanded considerably since then, attracting additional investors.
SeatGeek was originally an aggregator of ticket listings, and served as a sort of search engine, allowing users to compare ticket prices from different sellers. Today, it also operates as a primary ticket outlet, which means that it partners with organizations, venues, and events. It has partnered with several clubs from the English Premier League (soccer), various NBA and NFL teams, as well as different venues, theaters, and festivals.
So, is SeatGeek legit? Clearly, the answer is yes. It is a perfectly legitimate company with a good reputation that operates a large, popular platform, and collaborates with some of the best-known sports teams in the world. You can access SeatGeek from your computer, or via the official app (available on Android and iOS).
Is SeatGeek Safe?
No matter how legitimate and well-regarded a product is, it could still have security issues. Is SeatGeek reliable? How does it handle user data and account security?
SeatGeek has a rather comprehensiveprivacy policythat outlines exactly how and why the company collects data. Naturally, it stores information about your name, billing address, purchase history, and so on. It also collects data about your device, location, browsing habits, and similar.
Additionally, it needs to be noted that SeatGeek uses technologies likeweb beacons and cookiesto learn more about users, as well as third-party analytics tools. The company also retains the right to collect information about you from other sources, and combine that with the data it collects from you directly.
This is not ideal of course, but SeatGeek is hardly an exception. Most online platforms and apps nowadays collect a huge amount of data from their users. Bear in mind that privacy rights vary depending on where you are based, so if you are in the state of California, the United Kingdom, or the European Union, you may enjoy specific protections that don’t apply elsewhere.
In terms of account security, as a user, you may enhance your safety by setting a strong password andenabling two-factor authentication. To do so, navigate to your profile icon in the upper right corner, then chooseMy Account > Login & security.
In general, we recommend that you change your password from time to time, guard your personal information, keep your software up to date, monitor your account, and stayvigilant about phishing attacks.
Are SeatGeek Tickets Guaranteed?
From a cybersecurity aspect, the platform is fine, but is SeatGeek reliable and trustworthy in terms of ticket authenticity? What if something goes wrong, and what if an event is canceled or rescheduled?
you may find the answers to these questions in SeatGeek’sFAQsection. In short, the tickets sold on SeatGeek are backed by its buyer guarantee. This means that the tickets you purchase will be valid and delivered on time. If an event is canceled and not rescheduled, you will receive a refund or be issued a credit (which you can use for future purchases).
In some cases when an event is rescheduled, you may need replacement tickets. These, too, can be provided by SeatGeek. And if you are unable to attend the event on that date, you may list your tickets for sale on SeatGeek. For other issues, users are encouraged to contact customer service.
SeatGeek Reviews: What Do Users Say?
It’s definitely a good sign that SeatGeek is open about how it handles issues when they arise, but one should probably take the claims it makes about users experience with a pinch of salt. To get a clearer picture of how the company operates, it’s better to take a look at reviews from people who have actually used its services.
SeatGeek reviews differ wildly across various sites. OnConsumerAffairs, SeatGeek has a rating of 1.6 out of five stars. This is based on nearly 800 reviews and ratings. Ease of use, transparent pricing, and the reasonable fees are listed as pros, while most reviews complain about the refund process. Some reviews claim it is too complicated and slow, and others are unhappy with how the support team handled their issues.
OnLegitTicketReviews, the question “Is SeatGeek legit?” is answered with a resounding “yes,” but the reviews are far from stellar. Overall, SeatGeek is rated 1.7 out of 5. This rating is based on fewer than 30 reviews at the time of writing, but the majority of negative reviews revolve around complaints regarding the company’s support team. It’s described as unresponsive, with some users claiming their issues were not resolved on time.
The reviews onTrustPilotare great, however. SeatGeek has a rating of 4.4 stars. The vast majority of users are happy with the company, as well as its online platform and apps. Most reviewers describe SeatGeek as reliable, easy to use, and have good things to say about the whole experience. There are a few complaints about refunds and customer support, but nothing major.
Online SeatGeek reviews, then, are a bit of a mixed bag. This is a trustworthy ticket seller that many people are clearly happy with, but it’s definitely worth noting that complaints about customer support appear to be fairly common and repeat across different review aggregators.
SeatGeek Is Legit and Safe, but Far From Perfect
SeatGeek is a legitimate ticket marketplace with an excellent record. It offers a wide range of tickets for various types of events, while its platform and apps are secure and easy to use.
But like any service, SeatGeek is not without its flaws. The company’s products collect a lot of data from users, and many report issues related to the refund process and customer support.
