Samsung’sGalaxy S23 Ultrais easily one of thebest Android phonesthanks to its otherworldly spec sheet andtimely software updates, but with a price tag starting at $1,200, buyers will understandably expect perfection. A widespread issue with the phone’s otherwise stunning 6.8-inch screen being reported by users across various platforms appears to be undermining the flagship’s glowing reviews, but Samsung says there’s nothing to worry about.
People onReddit,Twitter, and theSamsung Community forumshave spotted a wrinkle or bubble in the bottom-right corner of the Galaxy S23 Ultra’s display that is only visible under certain lighting conditions (viaPhone Arena). Many S23 Ultra owners who had been happily using the device for days only noticed the flaw after having it brought to their attention. One user even took the time to check all demo units available at a store and found that the crease was present on every device.
In aresponseto one complaint on Twitter, Samsung UK explained that the problem occurs as a result of the S23 Ultra’s water- and dust-proofing process, where layers of glass are laminated directly onto the display panel. It is one of these laminations that people are seeing, as opposed to cracked glass or a flawed screen. Samsung UK made sure to specify that this isn’t a defect, and that “Everything is fine with your phone.”
Defect or not, it’s an imperfection that appears to be affecting a large swath of users from markets around the world.Some peoplehave even contacted Samsung support to return devices that had this issue, only to receive a replacement device with the same flaw. We’ve inspected our S23 Ultra and can only say itmightbe affected — but if it is, it’s much less pronounced than some of the examples on social media.
Thankfully, this problem doesn’t appear to distort the visibility of any pixels in the display itself, so it’s mostly just a cosmetic issue — but with Samsung’s asking price for these devices, you would be justified if you expected a flawless experience.
Samsung Galaxy S23 Ultra
The Galaxy S23 offers an unrivaled hardware package that is unlikely to be topped by any phone releasing in 2023. At its core is the Snapdragon 8 Gen 2 for Galaxy, a Samsung-exclusive Qualcomm chip, and it’s powered by a massive 5,000mAh battery. An eye-popping 200MP ISOCELL HP2 sensor is the highlight of its advanced camera system, and its vibrant 120Hz, 6.8-inch AMOLED display is so stunning that you’ll never notice a tiny wrinkle in the corner.
